Mistakes can happen and we will do what we can to correct them. 

If you feel your ticket has been issued incorrectly, please write or email in the first instance. 

We will immediately put your ticket on hold pending a review and will write to you within 14 days. 

Should we not uphold your appeal, we will provide details of an independent appeals service in our response. 

There will be no charge for you to use this service.